Question 1

How can I make a booking at Solstice?

Accepted Answer

We accept bookings online through our online booking diary only. 
Please note we do not take reservations by phone.

On completion of a booking, you will receive a confirmation email. 
If you do not receive a confirmation email within 24 hours of making your booking please contact the restaurant directly via email, so we can make sure your reservation is in our system.

Question 2

Can I walk in without a reservation?

Accepted Answer

Solstice is a reservation only restaurant and we do not accept walk ins for tables.

Question 3

What is the restaurant cancellation policy?

Accepted Answer

By making a reservation at Solstice you agree to our reservation & cancellation terms. 
​
To secure your table we require a deposit of £50 per person for all reservations.
 
The deposit per person paid will automatically come off your bill at the end of your meal.
 
For a cancellation within 72 hours of the date and time of arrival, we will keep the whole payment as a cancellation charge. For cancellation outside of 72 hours, we will refund the whole payment (minus a £5 per person administration charge). 
 
You are most welcome to transfer your booking into someone else’s name should you need to make changes at the last minute.
​
As we are a small business that operates on serving just 15 customers per service, in these challenging times it’s more important than ever to honour your booking and respect the cancellation policy. By doing so, you are helping us to sustain our business. 
​
All cancellations must be requested via email along with your booking reference number.

Question 4

How long does a tasting menu last?

Accepted Answer

We recommend allowing 2 – 2.5 hours for the lunch tasting experience.
We recommend allowing 3 – 3.5 hours for the Dinner tasting experience.

Question 5

Is there a dress code?

Accepted Answer

We do not have a strict dress code policy. We want you to be comfortable in our home during your dining experience.

We only ask for no sportswear, sleeveless t-shirts, flip flops & Football shirts.

Question 6

What menu do you offer?

Accepted Answer

We only serve a single tasting menu focused on quality ingredients, seasonality, emphasising simplicity and sustainable practices.

Question 7

Can you accommodate allergies or other dietary restrictions?

Accepted Answer

Due to the nature of our menue we can not cater for the following allergens; 
dairy, allium, mushroom, mustard, sulphites, vegans and vegetarians at this time.

We very much appreciate your understanding.

Question 8

What are the opening hours?

Accepted Answer

Lunch: Friday & Saturday: 12.00pm – 1.00pm (last sitting) 
Dinner: Wednesday to Saturday: 7.00pm - 8.00pm (last sitting)
Closed: Sunday, Monday & Tuesday

Question 9

Is there wheelchair access?

Accepted Answer

Unfortunately, due to the listed status of the building, we are unable to offer wheelchair access to both the restaurant and the downstairs guestrooms.
However, we can offer wheelchair access with downstairs facilities at our sister restaurant House of Tides.

Question 10

What payment options does Solstice accept?

Accepted Answer

Please note we do not accept cash payments at the restaurant.
We do accept all debit & credit cards such as Visa & MasterCard

Question 11

What happens if I am running late?

Accepted Answer

Please arrive on time for your booking, please contact info@solsticencl.com if you are running late.

Please note that arriving more than 30 minutes late may result in missing part of your experience.

Question 12

Do you allow children in the restaurant?

Accepted Answer

Young guests are welcome as long as they participate in dining from our regular menu.

However, we are unable to accept small children and babies as it is not a suitable environment. We do not have child friendly facilities and we wish to respect all of our diners’ experience

Question 13

Do you allow dogs?

Accepted Answer

Unfortunately, we do not allow dogs into the restaurant, only with the exception of guide dogs or assistance dogs.

Question 14

Is there on-site parking?

Accepted Answer

Unfortunately, we do not have a car park; However, there is a public car park opposite our restaurant, £1.20 per hour and free after 6pm, Also, there are several car parks within short walking distance from the restaurant.

Question 15

Where is the nearest train station?

Accepted Answer

Newcastle Central Station is only a 10-minute walk away from the restaurant

FAQs